Last updated: 07/12/2025

Humour That Helps (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase.

1. Information We Collect

We collect information in the following ways:

a. Information you provide directly

When you:

  • Place an order

  • Sign up for our newsletter

  • Contact us

  • Create an account

This may include your name, email address, billing/shipping address, phone number, and payment details (payment data is processed securely through third-party providers and not stored by us).

b. Information collected automatically

When you browse our site, we may collect:

  • IP address

  • Browser type

  • Device information

  • Pages viewed

  • Cookies and similar tracking technologies

This helps us improve the website experience and performance.

c. Information from third-party partners

Because we use Printful to fulfill orders, they may receive some of your information (e.g., shipping address) strictly for production and delivery purposes. They do not use this information for marketing.

2. How We Use Your Information

We use your information to:

  • Process and fulfil orders

  • Communicate order updates

  • Respond to customer inquiries

  • Improve website functionality and security

  • Send optional marketing emails (only if you opt in)

  • Maintain internal analytics for business improvement

  • Prevent fraud or misuse of our services

We do not sell or rent your personal information to any third party.

We collect information about you during the checkout process on our store.

What we collect and store

While you visit our site, we’ll track:

Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed

Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping

Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

Send you information about your account and order

Respond to your requests, including refunds and complaints

Process payments and prevent fraud

Set up your account for our store

Comply with any legal obligations we have, such as calculating taxes

Improve our store offerings

Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for XXX years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

Order information like what was purchased, when it was purchased and where it should be sent, and

Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

What we share with others

We share information with third parties who help us provide our orders and store services to you; for example —

Payments

Payment processors (like Stripe or PayPal) receive necessary data to securely process payments.

3. Cookies

We use cookies and similar technologies to:

  • Keep your shopping cart active

  • Remember preferences

  • Improve website performance

  • Help us understand what content is most useful

You may disable cookies in your browser, but some features may not function correctly.

4. Sharing Your Information

We only share information with:

  • Printful (order fulfillment)

  • Payment processors (Stripe, PayPal, etc.)

  • Website hosting and security providers

  • Analytics tools (e.g., Google Analytics)

These partners only receive what is necessary for their services.

5. Data Retention

We retain customer information only as long as necessary for:

  • Fulfilling orders

  • Legal or accounting requirements

  • Customer service

  • Maintaining your account (optional)

You may request deletion of your data at any time.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the data we store

  • Request corrections

  • Request deletion

  • Withdraw marketing consent

  • Request a copy of your data

To exercise any of these rights, contact us at:
support@humourthathelps.com

7. Security

We use industry-standard security and encryption practices to protect your data. No system is 100% secure, but we take all reasonable steps to keep your information safe.

8. Updates to This Policy

We may update this policy occasionally. Any changes will be posted on this page with a revised “Last Updated” date.

9. Contact Us

If you have any questions about this Privacy Policy, contact us at:
support@humourthathelps.com