At Humour That Helps, every product is made to order. This allows us to reduce waste, keep costs fair, and direct more resources toward supporting children in Blantyre through our partner programs. Because of this made-to-order model, our refunds and returns process works a little differently from traditional retail.

1. Returns and Exchanges (Change of Mind, Wrong Size, or Wrong Colour)

We do not accept returns or exchanges for change of mind, wrong size, or incorrect colour choices. Please double-check the size chart and product details before placing your order. Each item is created specifically for you once your order is submitted.

2. Damaged, Defective, or Misprinted Items

If your item arrives damaged, misprinted, or defective, we will replace it at no cost to you if reported within 14 days of receiving your order. Kindly include:

• A brief description of the problem

• A clear photo of the issue

• Your order number

Once reviewed, we’ll arrange a replacement immediately.

3. Wrong Address or Delivery Issues

If an incorrect or incomplete address was provided at checkout and the order cannot be delivered, we cannot offer refunds. We may be able to resend the order, but this will require additional shipping charges.

4. Lost Packages

If a package is lost in transit, we will assist you in filing a claim with the carrier. In many cases Printful can offer a replacement, depending on the tracking information and carrier investigation results.

5. Refunds

Refunds are only issued in cases where:

• A replacement is not possible

• The product is confirmed defective and you prefer a refund over a replacement

• A printing or fulfilment error makes the order unusable

Refunds are processed to the original payment method.

6. How to Contact Us

If you experience any issue with your order, please get in touch at:
support@humourthathelps.com
Include your order number and a short description of the problem so we can help you as quickly as possible.